- Information Collected
Personally Identifiable Information Submitted by You
You will not be required to provide us any information when you visit our Site. However, in order to access portions of our Site or to use our Service, you may be required to provide your name, email, address, telephone number and date of birth. We may also collect personal health information from you regarding your medical and physical condition. Please be aware that we may also collect your credit card information for payment. The credit card information collected will be processed and stored by our third party payment processors.
Personally Identifiable Information Submitted by Third Parties
If you wish to sign up another individual for VivoAlert, please receive their express permission before doing so. Please be aware that VivoAlert will contact these individuals to ensure that they consent to use the Services provided by us. When submitting information of another individual, you will be required to provide their name, email, address, telephone number and date of birth. Additionally, payment information may be required and disclosed as stated above.
Whenever you use our Site or Service, we may collect non-identifying information from you, such as your IP address, interactions with the Site and Service, query information, location, referring URL, browser, operating system, cookie information, usage, data transferred, and Internet Service Provider. Additionally, we may collect information regarding your usage and interaction with our Site. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party such as your wireless provider, this information alone cannot usually be used to identify you.
- Privacy Statement for Electronic Personal Health Information
VivoAlert is committed to protecting the privacy and security of all personal information that we process. This notice explains our practices with regard to the protected health information we receive. We will collect and process protected health information only as required or permitted by applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA). VivoAlert will at all times maintain reasonable and appropriate security controls to protect the information as required. If you have questions about privacy or security, please contact us at support@VivoAlert.com.
- Push Notifications
Through the functionality of our Service, you may be able to receive push or text notifications through the phone numbers that you have provided. You agree to receive such notifications as a condition to using our Service. Additionally, you expressly agree that we may text any phone numbers that you provide to us when you sign up for the Service. Standard data and messaging rates may apply.
- Use of Your Information
We will never sell or transfer any personally identifiable information to third parties without your consent. However, you agree that we may use your information:
- To enhance or improve our users’ experiences.
- To provide our Service to you.
- To understand how you use our Site.
- To contact you and to respond to inquiries.
- To contact other individuals whom you have signed up to use the Service.
- Sharing of Your Information To Third Party Emergency Responders
The VivoAlert Service is intended to assist users in an emergency situation where they are incapacitated or unresponsive. At any time, if the number on a VivoAlert Wearable ID is texted, the Service will share the voluntarily submitted personal and health information of the user to the party texting the Wearable ID number and also to parties listed as contacts in the VivoAlert database.
- Contacting You or Loved One by Phone
If you decide to submit your information to us to use our Service, we may contact you by phone. If you submit information for a loved one, family member, or other third party you give us permission to contact them by phone to ensure that they wish to use the VivoAlert Service.
- Accessing, Editing, and Removing Your Information
If you have any questions or wish to review, change, or access any of your information collected by us contact us at info@VivoAlert.com. Once you submit any information to us, you will be unable to opt out of our data collection practices. If you have any questions or wish for your information to be removed please contact us. Please be aware that removal of your information may cause your account to become inaccessible. Also you agree that we may keep inaccessible copies of your information in our internal systems after removal for legal and internal purposes for a commercially reasonable period of time.
- Cookies and Do Not Track Listings
- Third Party Access to Your Information
Although you are entering into an Agreement with VivoAlert to disclose your information to us, we do use third party individuals and organizations to assist us, including contractors, web hosts, and others such as Google Analytics.
Without limiting the generality of the foregoing, you authorize us to use third party services for the purposes of information collection, providing Service to you, and for use in business and data analytics.
- Law Enforcement
- Commercial and Non-Commercial Communications
If you decide to provide us with your contact information, please be aware that we may email you or otherwise contact you by phone. If you wish, you may unsubscribe from certain communications by notifying VivoAlert that you no longer wish to receive these communications. Once notified, we will endeavour to remove you from our database. If you wish to opt out of certain communications, please contact us at info@VivoAlert.com.
- Third Parties
VivoAlert may post links to third party websites on our Site or Service, which may include information that we have no control over. When accessing a third party site through our Site or Service, you acknowledge that you are aware that these third party websites are not screened for privacy or security issues by us, and you release us from any liability for the conduct of these third party websites.
- Security Measures
We take reasonable attempts to protect your information by using SSL certificates. However, as this is the Internet, we can make no guarantees as to the security or privacy of your information through our Site. For this reason, we recommend that you use anti-virus software, routine credit checks, firewalls, and other precautions to protect yourself from security and privacy threats.
- Age Compliance
We intend to fully comply with US laws respecting children’s privacy. Therefore, we do not collect or process any information for any persons under the age of 18. If you are under 18 and using our Site or Service, please stop immediately and do not submit any information to us.
- International Transfer
- Your California Privacy Rights
Last Modified: September 12,